Privacy Policy

EIGHTLINES FLEET PRIVATE LIMITED, a company incorporated under the provisions of the Companies Act, 2013, having its registered office at 8-LINESGROUPINC, 15th Cross Rd, Popular Colony, Mangammanapalya, Bengaluru, Karnataka 560068 ("Company", "EIGHTLINES", "we", "our", or "us"), operates a technology-enabled vehicle rental and mobility platform that enables users to discover, reserve, access, rent and use self-drive vehicles and related mobility services through our website, mobile application and associated services (collectively, the "Platform").

This Privacy Policy describes how we collect, use, process, store, disclose and protect your Personal Data when you access or use the Platform.

By accessing, registering on, or using the Platform, you acknowledge that you have read, understood and consented to the collection and processing of your Personal Data in accordance with this Privacy Policy and applicable law.

For the purposes of this Privacy Policy:

"Personal Data" means any data about an individual who is identifiable by or in relation to such data.

"User" means any person who accesses, browses, registers on or uses the Platform.

"Vehicle" means any automobile, car, SUV, EV, motorcycle or mobility asset made available through the Platform.

"Processing" includes collection, recording, organization, storage, adaptation, retrieval, consultation, use, sharing, disclosure, transfer, erasure or destruction of Personal Data.

We may collect the following categories of information:

We collect information:

• Directly from you.
• During account registration.
• During KYC verification.
• During booking and rental transactions.
• Through mobile applications.
• Through vehicle-installed telematics devices.
• Through cookies and similar technologies.
• Through customer support interactions.
• From verification partners.
• From payment partners.
• From government databases where legally permitted.
• From insurance providers and law enforcement authorities.

We process Personal Data for:

We process Personal Data based on:

• Your consent.
• Performance of contractual obligations.
• Compliance with legal obligations.
• Certain legitimate uses as permitted under Section 7 of the Digital Personal Data Protection Act, 2023.
• Protection of public safety and fraud prevention.
• Enforcement of legal rights and claims.

By using the Platform and renting a Vehicle, you expressly acknowledge and consent that:

• Vehicles may contain GPS and telematics systems.
• The Company may monitor Vehicle location in real time.
• Vehicle usage data may be recorded.
• Such monitoring may continue throughout the rental period.
• The Company may use such information for safety, security, theft prevention, legal compliance and operational purposes.

Failure to permit necessary location access may result in inability to use certain services.

We use:

• Cookies
• Web beacons
• SDKs
• Pixel tags
• Analytics tools

These technologies help us:

• Operate the Platform
• Improve user experience
• Measure performance
• Detect fraud
• Deliver relevant content

Users may control cookies through browser settings.

We may share information with:

• Vehicle fleet operators
• Service providers
• Verification agencies
• KYC partners
• Payment processors
• Insurance providers
• Analytics providers
• Cloud service providers
• Customer support providers
• Legal advisors
• Auditors
• Government authorities
• Regulatory authorities
• Courts and law enforcement agencies

We do not sell Personal Data.

Your Personal Data may be processed, stored or transferred to jurisdictions outside India where our service providers operate.

Such transfers shall be subject to applicable legal safeguards and security measures, and shall not be made to any country or territory restricted by the Central Government under Section 16 of the Digital Personal Data Protection Act, 2023.

We retain Personal Data only for as long as necessary to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.
• Prevent fraud.
• Maintain business records.

Upon expiry of retention requirements, Personal Data shall be deleted, anonymized or securely archived.

We implement reasonable technical, physical and organizational safeguards including:

• Encryption
• Access controls
• Network security measures
• Secure cloud infrastructure
• Monitoring and logging
• Vulnerability assessments
• Employee confidentiality obligations

While we employ industry-standard safeguards, no system can be guaranteed completely secure.

Subject to applicable law, you may have the right to:

• Access your Personal Data.
• Correct inaccurate information.
• Update information.
• Withdraw consent.
• Request deletion of Personal Data.
• Request grievance redressal.
• Nominate another individual to exercise rights where permitted by law.
• Lodge a complaint with the Data Protection Board of India in the manner prescribed under the Digital Personal Data Protection Act, 2023.

Requests may be submitted through the contact details provided below.

The Platform is intended only for individuals legally eligible to operate motor vehicles.

Persons under eighteen (18) years of age are prohibited from creating accounts or renting Vehicles through the Platform.

If we become aware that Personal Data of a minor has been collected unlawfully, we may delete such information.

In the event of a personal data breach, the Company shall take appropriate remedial measures, including:

• Investigation of the incident;
• Containment measures;
• Notification to the Data Protection Board of India; and
• Notification to each affected Data Principal,

in the manner and within the timelines prescribed under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made thereunder.

The Platform may contain links to third-party websites or services.

The Company is not responsible for the privacy practices of such third parties.

Users should review their respective privacy policies independently.

We reserve the right to amend this Privacy Policy at any time.

Updated versions shall be published on the Platform and become effective upon publication unless otherwise stated.

In accordance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer.

Users may contact the Grievance Officer for:

• Privacy concerns
• Data access requests
• Data correction requests
• Withdrawal of consent
• Grievance redressal
• Data deletion requests

The Grievance Officer shall acknowledge complaints within forty-eight (48) hours of receipt and endeavour to resolve them within thirty (30) days, in accordance with applicable law.

EIGHTLINES FLEET PRIVATE LIMITED

Email: eightlinesfleet@gmail.com

Phone: +91 63636 17864

Registered Office: 8-LINESGROUPINC, 15th Cross Rd, Popular Colony, Mangammanapalya, Bengaluru, Karnataka 560068

For any questions regarding this Privacy Policy, please contact us using the details above.

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Bengaluru, India.